account manager – search

Owning day-to-day client relationships to ensure a best-in-class service to clients.

Yard is an ambitious digital agency with big plans. We’re growing rapidly. And so, we’re adding new Yardies to the team to support that growth.

We are looking for an Account Manager to join our Client Services team in Edinburgh (or Cardiff). Is this the role for you? Here’s what we are looking for:

Client focused.

If you make your client feel like they’re the most important person in the world, that you want to deliver the growth you promised and the best possible service, with a smile. If you’re there for them when they need you, listen to them, care for them, send them random gifts, get invited to their weddings, birthday parties but don’t stalk them, don’t ever stalk them, you’re never over familiar with them and don’t give business away for free and you’re never, ever afraid of saying no, I’m not doing that, we’d love it if you came and worked for Yard.

GROWTH.

ROaye? If you’re target driven and focused on delivering growth, with a a proven track record of delivering growth for your clients and making them feel special, we’d like you to be a Yardie.

HUMAN.

If you’re a genuinely good human that cares about people, we’d like you to be a Yardie.

Of course, if you think you’d be a great fit for this role, the full spec can be found below.

In the meantime, if this sounds like a job you’d genuinely enjoy, do get in touch.

careers@yard.email


Role: Account manager

Reports to: account director


ROLE OVERVIEW

Yard is a performance marketing and technology agency for brands looking to challenge and create change in their markets. We are fiercely pragmatic and always committed to delivering relevant and engaging digital experiences. We do this through sharp strategic thinking, smart creative ideation and reliable execution in search, content, data, platforms, campaigns, marketing and training. 

We are looking for an experienced Account Manager to work as part of a growing commercially-focused Client Services team. This role will own day-to-day client relationships, deliver hands-on strategic solutions and ensure a best-in-class service to clients.   

Whilst all staff are currently working a hybrid model, due to our office locations, Edinburgh (or Cardiff) based would be preferred. 

At Yard we are a living wage employer, allowing all employees to earn their true worth and what their families need to live on.  We value diversity, and are proud to be an inclusive, equal opportunity workplace.

Yard is a unique and special place because of the sum of the people who choose to work here.  We’d love you to join us and add to that unique equation.

ROLE PURPOSE

Working as part of a growing commercially focused Client Services team, owning day to day client relationships, delivering hands on strategic solutions. Working closely with our Search delivery team ensuring a best-in-class service to all clients. This role carries responsibilities within account management across our Search services including: Technical SEO, Content, Digital PR, creative campaigns. Knowledge of data analytics and CRO is of benefit.  

The successful candidate will have agency experience and the confidence to hit the ground running from day one. With the support of senior members of the team the successful candidate will be responsible for a group of great client accounts across diverse sectors.  

Edinburgh base preferred.  

Our Values

Yard is an agency committed to both understanding what value clients might generate from their digital investments and helping them deliver and sustain this value through innovative products and services. 

We expect all our employees to live our values in their day-to-day interactions with colleagues, clients and contacts: 

  • Firm financial footings (Commercialism, diligence, efficiency)
  • Always leaning in (Listening, challenging, hunger)
  • Finding ways through (Flexibility, pragmatism, speed)
  • Earning the right (Humility, proactivity, altruism)
  • Proving our value (Measuring, optimising, future-proofing)
  • Being stronger together (Collaboration, sharing, partnering)

key responsibilities

  • Successfully manage a group of client accounts 
  • Lead on day-to-day client communication with allocated clients 
  • Develop strong and lasting client relationships 
  • Support the Client Services team in delivering on growth plans 
  • Follow resourcing process to deliver agreed resource 
  • Work with agency heads of departments ensuring all phases of client work is delivered on time achieving best-in-class standards 
  • Work closely with the Client Services team in revenue forecasting and delivery  
  • Develop an understanding of our proprietary technology platform Cubed  
  • Gain an understanding of the partner technologies that we work with e.g., Adobe and Google  
  • Through our brand values play a key role in exceeding client expectations  
  • Building strong relationships to nurture and grow your client accounts 

KPIs

  • Achieve client satisfaction targets 
  • Achieve account revenue targets (to be discussed once appointed and reviewed quarterly)  
  • Efficiency, quality and delivery targets

WHAT WE NEED

Professional Experience

  • Experience in account management (at least 3 years) 
  • Digital agency-side background  
  • Proven experience in client growth 
  • Exceptional client relationship management skills 
  • Excellent communication skills  
  • Ability to manage and prioritise multiple client accounts and tasks  
  • Commercial focus  
  • Proven track record of delivering successful projects for clients

Technical Expertise

  • Thorough knowledge and understanding of digital marketing and associated technologies    
  • 2 years minimum SEO experience working with technical, content and digital PR delivery 
  • A knowledge of SEO best practice and ability to confidently explain tactics and strategies to clients

Behavioural Competencies

  • Highly organised  
  • Strong people skills  
  • Self-starting attitude with the desire to learn and develop 
  • Team player 

To apply or find out more about the role, get in touch with our HR Director, Ruth Kisby on careers@yard.email.

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